An Update for COVID-19: We are still open for business, orders will be posted as per usual-ish

TERMS & CONDITIONS

Payment

A payment receipt will be included with your purchase. Payments are made through the Stripe system. Any credit card details stored for recurring payments are done so on the Stripe system. No credit card information is stored by The Sheep’s Back.


Pricing

All our prices are in NZD and are GST exempt.


Disclaimer

All information on this website and in the information provided by The Sheep’s Back is based on current information and knowledge but if you believe there is a major discrepancy, The Sheep’s Back would welcome your constructive feedback for consideration.


Information on this website may be changed at any time. Minor changes may be made to the information provided in the products, including pattern updates and amendments to the instruction booklets. Every effort is made to provide the best information available at the time of purchase.


Returns

We strive to ensure that all our customers are satisfied with their purchase, however we cannot accept returns due to a change of mind. If you are dissatisfied with the quality, or feel that the product has not met up to expectations, the product can be returned for a full refund. All returns must be made within 14 days from receiving product. We recommend you post via courier as if we do not receive the product we cannot refund it.


National Shipping

All endeavours will be made to ship your order on the day or day following your order (Monday - Friday). You will not receive notification of your order being shipped. If you do not receive your order within 5-7 days please make contact with The Sheep’s Back so we can look into it. If you have an urgent order please let us know and we will help you get your product ASAP.


International Shipping

Please allow approximately 14 days to arrive. Delivery time will depend on location. A shipping price will need to be quoted - please make contact via the Contact page.


Privacy Policy

We respect your privacy. Any information given to us will not be disclosed for any other purpose.


Cookies

Our website uses a technology called cookies. A cookie is a small element of data that our website may send to your computer. Cookies will be stored on your hard drive and allow us to recognise you when you return to our website. You may configure your browser setting to turn off cookies; however this may affect the levels of functionality you experience on our site.